This agreement is established electronically between the parties named below, under Turkish Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, because the service provider is registered in Türkiye. It applies alongside the Terms of Service for all customers, wherever they are located.
1. Parties
Service provider: Astro Tasarım Simay Yenice, registered in Türkiye. Contact: hello@zerorecall.ai. Full registered address and registry details are shared by email on request.
Payment collector: Creem collects payment and issues invoices as the Merchant of Record.
Buyer: identified by the name and email address you provide when creating an account.
2. Subject of the agreement
The subject of this agreement is access to the ZeroRecall (zerorecall.ai) service: an independent audit that tests whether erased personal data still leaks from AI chat, RAG retrieval and vector database surfaces, and issues a signed evidence file. The scope and limits of the service are set out in the Terms of Service. ZeroRecall is not legal advice.
3. Nature and price of the service
- The service is software delivered electronically, sold either as a recurring subscription (Monitor plan) or as a scoped one-time engagement (Erasure Audit, Enterprise); there is no physical delivery.
- Current plans and prices are listed on the pricing page. The price shown at checkout is the total amount, inclusive of applicable taxes, in US dollars.
- A Monitor subscription renews automatically at the end of each billing period unless cancelled beforehand. One-time engagements (Erasure Audit, Enterprise) are billed once for the scope agreed with you and do not renew.
- The price is charged by credit card or another method offered by the payment collector, in advance of the billing period.
4. Performance
Access to the service is opened immediately once payment is confirmed. Because performance begins with your explicit consent before the withdrawal period expires, this is disclosed clearly here and in the Cancellation and Refund Policy.
5. Right of withdrawal
The buyer's 14-day right of withdrawal and the conditions for exercising it are set out in the Cancellation and Refund Policy. Under the Turkish Distance Contracts Regulation, the right of withdrawal may not be available once performance of a service has begun with the buyer's explicit consent before the 14-day period ends; even so, the service provider voluntarily applies an unconditional refund for the first 14 days.
6. Protection of personal data
The buyer's personal data is processed under the KVKK Disclosure, the GDPR Notice, and the Privacy Policy.
7. Dispute resolution
Disputes arising from this agreement are subject to Türkiye Cumhuriyeti law. Where the buyer qualifies as a consumer under Turkish law, disputes within the monetary limits announced by the Turkish Ministry of Trade are resolved by the Consumer Arbitration Committee at the buyer's place of residence, and disputes above those limits by the Consumer Courts. Buyers located outside Türkiye may also raise disputes through the contact channel in Section 1; nothing here limits any mandatory consumer-protection rights available under the buyer's local law.
8. Entry into force
The buyer declares having read and accepted this agreement at the payment step. It enters into force upon completion of payment, and a copy is sent to the buyer's email address.